Proteus Alarms immediately identifies key events within communication systems
Proteus Alarms immediately notifies communications managers according to the manager’s
business rules. Alarms are typically used to detect device or network issues by alerting
managers when a period of no calls or a low volume of calls is detected.
Proteus Alarms allows managers to detect employee misuse of the company’s communications
system. Customers often implement alarms to reduce costs by immediately investigating
international calls placed by a designated extension or department.
Customers use Proteus Alarms to monitor sales activity. Typical alarms in this scenario
include those that alert the manager of unanswered calls, a call quota that is not
reached, and calls longer than a defined duration.
These are just a few examples illustrating the value customers realize with Proteus Alarms.
A selection of standard templates plus the ability to customize additional parameters
enables Proteus Alarms to address a wide array of communications and management
challenges.
There are three modes of Alarms operations:
- Real time call display
- Real time event detection
- Real time trend analysis event detection
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