SmartRecord IP Voice Recording for the Smart Organization

CTI Group Introduces the First Hosted VoIP Call Recording Solution
100% Outsourced Service Requires No Equipment on Premise

The hosted VoIP services market is a rapidly gowing market for service providers. SmartRecord IP helps these service providers ride the rapid growth of the hosted IP PBX market; according to InfoTech, the hosted IP telephony market is estimated to grow from $310 million in 2005 to almost $6 billion in 2010.

For example, contact centers are becoming increasingly distributed and are beginning to leverage hosted VoIP services to drive efficiency, automation, and distribution into their communications infrastructure. Hosted VoIP services enable contact centers to more effectively enable home-based call center agents. There are currently over 112,000 home-based call center agents today and this is expected to rapidly rise to 328,000 by 2010.

However, due to quality management, regulatory and legal considerations, most contact centers cannot completely outsource their communications to a hosted VoIP provider because they cannot record the conversation. Customer premise based recorders require complicated networking changes for the customer and are not able to handle the increasingly distributed nature of the contact center.

CTI Group's hosted call recording service, however, enables service providers to offer this absolutely necessary feature to their customers. The service provider's end-user has to make absolutely no capital investment in hardware or software as the solution is completely outsourced for an affordable monthly fee. The solution, further, fully supports distributed scenarios and "follow-me" scenarios.

CTI offers this solution in partnership with hosted VoIP providers.

For more information about SmartRecord IP or CTI Group's additional products, visit www.ctigroup.com or call 1-317-262-2223.

Utilizing Window’s Media Player, SmartRecord IP can play back event driven calls based on the user’s specifications.